- Welfare services
- Medical services
- Welfare services
Reception activities at KAAIA Jeddah:
- Assist pilgrims with immigration and custom procedures
- Allocation of Maktab
- Provides food and drinks for pilgrims
- Arrange transport for pilgrims heading for Medina or Mecca
Madina:
- Organize reception at Al-Hijrah/airport/zone
- Handle pilgrims at the respective zone
- Direct and supervise pilgrims to their accommodation
- Coordinate visits to historical places and of religious significance
- Provides guidance on performing Haj and visits
- Provides counseling
- Registration of death
- Handle complaints, enquiries, detecting missing pilgrims and loss of property
- Provides Haj Specialist to handle enquiries on religious rituals during pilgrimage
- Handles food and drinks
- Handles arrangement to Mecca
- Handles departure arrangement to Bangladesh
Mecca:
- Organize reception for pilgrims at Maktab
- Handles check-in arrangement for accommodation
- Provides guidance on Haj
- Assist pilgrims with procedures to pay penalty (dam) and sacrifice
- Handles arrangement for pilgrims’ departure to Arafah and Mina
- Provides counseling
- Registration of death
- Handles complaints, enquiries, missing pilgrims and loss of property
- Provides Haj Specialist to handle enquiries on religious rituals during pilgrimage
- Handles confirmation and changes of flights
- Arrange for shuttle bus service for friends and family members to visit hospitalized pilgrims
Arafah/Mina:
- Organize reception for pilgrims
- Handles pilgrims’ check-in at their respective tents
- Patrolling Malaysian pilgrims’ campsite
- Handles complaints, enquiries, missing pilgrims and lost property
- Provides Haj Specialist to handle enquiries on religious rituals during pilgrimage
- Registration of death
- Monitors catering of food and drinks for pilgrims